For issues with the APS application:
Contact the CITIC Help Desk at: (410) 786-2580
Send email to: CMS_IT_SERVICE_DESK@cms.hhs.gov
For support, please contact the Competitive Bidding Implementation Contractor (CBIC) customer service center at 1-877-577-5331.
For technical assistance, please contact
MDRtech@cms.hhs.gov.
For Policy issues contact, CMS
MDROperations@cms.hhs.gov.
Contact the MAPD HD at MAPDHelp@cms.hhs.gov or 1-800-927-8069. Hours of Operation for the ELMO Application are 8:00am to 6:00pm ET.
Contact your local help desk. Escalation to the appropriate external help desks will be handled by the local help desk.
For IC support, please contact 1-844-711-CMMI or to reach a specific Model Application Help Desk, contact CJR by phone at 1-844-711-CMMI opt 1 or by email at cjrsupport@cms.hhs.gov. HHVBP by phone at 1-844-280-5628 or by email at HHVBPquestions@cms.hhs.gov.
MAISTRO Help Desk Please contact CMS IT Service Desk to report any MAISTRO application issues.
Email at CMS_IT_SERVICE_DESK@cms.hhs.gov Phone : 410-786-2580 or 1-800-562-1963
OMB No.0938-1236 | Expiration Date: 04/30/2017 | Paperwork Reduction Act
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